Sometimes, as though the planets were to suddenly align, a
coincidence occurs that so marvels the mind that one cannot help but wonder
whether something more is involved in some larger picture. Such is the case for
me today regarding the illustrious Starbucks company. A story in the Wall Street Journal so fits what I want to write about that I cannot help but wonder
if my message were meant to spread. In short, my story involves Starbucks warming milk and the Journal's involves the company cooling it. It is as if yin and yang were finally in balance here, and yet I must conclude that the company has been in a state of disequilibrium. Chaos theory tells us that order and chaos can indeed coexist. Perhaps this is the nature of life itself, or at least human society. In any case, my case is that too many store-level managers and employees have been too petty, while higher management has looked the other way.
