Showing posts with label customer behavior. Show all posts
Showing posts with label customer behavior. Show all posts

Monday, April 20, 2020

Major Cracks in Human Resources and Management in the American Grocery Industry Exposed during the Coronavirus Pandemic

For a certain personality-type, character, or mentality, it is easy to blame other people while remaining silent on one’s own mistakes (and mentality). This approach can be particularly harmful during a pandemic, for one’s own mistakes could be passing on the infectious illness. Such mistakes include refusing to maintain a physical distance from other people in public places and retail stores. As noxious as the blaming is, a more significant anthropological point may be that as a social and habitual animal, the human being may not be mentally advanced enough to keep a distance from other such animals even for self-preservation. I don’t think the instinctual urge for socializing exhausts the explanation, for the failure (and even refusal) to respect others enough to keep at a distance even when they ask surely involves weakness that manifests psychologically beyond merely having a bad attitude. Not even the artificial organizational-management systems our species has established are a match for the toxicity of a weakness that is even just passively aggressive toward other people. I contend that American management is susceptable to an even more severe weakness; one that foists organizational power as a club even on customers.