“Are you a member of the store?” A salesperson at a Barnes & Nobles’ café department once asked me the question as I was preparing to pay for the coffee drink I had just ordered. Apparently, customers who had registered for a discount card were considered “members of the store.” The same thing happened to me at a Borders store before that chain went bankrupt. There, the salesperson refused to take my “No, I am not a member” for an answer—as per company policy.
The full essay is at "Retail Members and Guests."
More on this topic is in On
the Arrogance of False Entitlement: A Nietzschean Critique of Business Ethics
and Management, which is available at Amazon.
