A Lack of Good Will at Goodwill

Redefining words to suit a business’s financial interest is misleading, even if the herd animals who serve as customers look the other way, or, even worse, do not notice the fact that the words have been redefined! At a Goodwill store in Phoenix, Arizona,  I bought a black suit for singing in a choir. Before I paid, I asked a manager whether I could return the suit as long as I do so within a week. “Yes, you can get a refund,” he replied. Three days later, I returned to the store to return the suit. I approached an available cashier, but she told me that I had to go to the other cashier if I had a return. That cashier was not even at his register, and even when he returned I had to wait at least five minutes for one customer. Only the head cashier can process refunds, whereas any cashier can accept money—an interesting, meaning convenient, asymmetry. Money comes in easier than it goes out.

The full essay is at "False Pretenses as Good Will."

Steve Jobs at Apple: A Visionary

Typically as a company transitions from an enterprising, creative new venture to a large organization to be managed, a staid CEO replaces a visionary founder. In the case of Steve Jobs at Apple, the very nature of the man’s vision was not only inherently at odds with the status-quo underpinning of a large organization with a budget, but also essential to the company’s business model. Hence, the company, including its shareholders, paid a price for years for jettisoning Jobs. The film, Jobs (2013), is centered on the distinctiveness of Jobs’ vision. Although the film also hints at why this distinctiveness is such that the company would (and did) lose as a large organization after making the typical founder-to-CEO transition.

The full essay is at "Jobs."

Facebook: A Distrustful Company Projecting Distrust

Cambridge Analytica, political data firm founded by Stephen Bannon and Robert Mercer, and with ties to U.S. President Trump’s 2016 campaign, “was able to harvest private information from more than 50 million Facebook profiles without the social network’s alerting users.”[1] The firm had purchased the data from a developer (a psychology professor at Cambridge University in the E.U.) who had developed a personality test that Facebook users could take, and whose purpose was supposedly academic. The developer violated Facebook’s policy on how user data could be used by third parties. The data firm “used the Facebook data to develop methods that [the firm] claimed could identify the personalities of individual American voters and influence their behavior.”[2] In other words, Cambridge Analytica used the purchased data to manipulate users to vote for Donald Trump for U.S. president in 2016 by sending pro-Trump messages. Although Facebook had not known of the sale of the data to Cambridge Analytica at the time, the social network, upon learning Cambridge Analytica’s political use of the data in 2015, failed to notify its users whose data had been compromised. Although 270,000 Facebook users took the developer’s personality test, “the data of some 50 million  users . . . was harvested without their explicit consent via their friend networks.”[3] It bears noting here that those of the 50 million users who had not taken the personality test should definitely have been informed. At the very least, Facebook’s management could not be trusted to not only  keep users informed, but also protect users in the first place by adequately enforcing the third-party-use policy. So it is ironic that Facebook’s untrustworthy management could be unduly distrustful of ordinary users.

The full essay is at "Facebook: A Distrustful Company."

For more on Facebook, see Taking the Face off Facebook

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1. Matthew Rosenberg and Sheera Frenkel, “Facebook Role In Data Misuse Sets Off Storm,” The New York Times, March 19, 2018.

2, Ibid.

3. “Cambridge Analytica: Facebook ‘being investigated by FTC,’” BBC News ( accessed March 20, 2018).

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Mass Shootings in the U.S.: Why Are Americans So Angry?

Even though the United States account for less than 5% of the world’s population, 31% of the total number of mass killings worldwide between 1966 and 2012 occurred there.[1] I contend that a rise in passive aggression and the related intolerance accounts for much of the difference. In other words, it could be that Americans generally are getting nastier and more angry at each other.

The full essay is at “Mass Shootings in the U.S.”

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[1] Stan Ziv, “Study: Mass Shootings ‘Exceptionally American Problem’,” Newsweek, August 23, 2015.

Legislating Civilization Chinese-Style: The Tale of Two Cities

In June, 2014, the “Capital Civilization Office” in the Chinese Government began a half-year campaign to “encourage Beijing’s 20 million residents to behave better.”[1] Targets include “people who are noisy, smoke in public, curse at sports events, fail to line up for buses, run red lights, drink while they drive, and drive aggressively.” It seems to me this list could equally apply to Miami, and, at least in terms of driving, to the entire Northeast coastline of the United States. Perhaps urban modernity is to blame, or maybe it is simply the old truism pertaining to the rise and fall of great empires, and thus to cities as well. Chinese history is no stranger to this cycle in the form of a succession of dynasties. Perhaps we would be wise to view the modern city in such terms too.

From: “Legislating Politeness: The Chinese Government Takes on a Dysfunctional Culture”

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[1] For this quote and all others in this essay: Calum MacLeod, “Be More Polite, Beijing Residents Told,” USA Today, June 11, 2014.