Wendy Lea, the CEO of a customer “experience” start-up,
discusses her leadership approach in an interview with the New York Times. I
contend that what she takes to be leadership is actually management. Put
another way, she is gilding the leadership lily. Unfortunately, that practice is
ubiquitous in the business world.
Material from this essay has been incorporated in The Essence of Leadership, also available at Amazon in print and as an ebook.
Material from this essay has been incorporated in The Essence of Leadership, also available at Amazon in print and as an ebook.
Source:
Adam Bryant, “A Leader’s Test: Balancing Drive andCompassion,” The New York Times, May
3, 2013.
