Looking at
foreclosures from 2008 to 2010 of federally-backed mortgages serviced by five
major banks, federal investigators at the Department of Housing and Urban
Development (HUD) found that bank managers “ignored widespread errors in the
foreclosure process, in some cases instructing employees to adopt make-believe
titles and speed documents through the system despite internal objections.” Generally,
the banks engaged “in a pattern of unfair and deceptive practices.”[1] This
finding contradicts the self-serving statements by managers at the banks that
blamed low-level employees. The investigation found that the managers had
actually been the active agents. That is, the shortcuts were in many cases
formulated and directed by managers. The inspector general at HUD pointed to
“simple greed” to explain how so many people could have participated in the
misconduct.[2] Considering that millions of Americans were tossed out of their
homes as a result, I would sociopathic indifference or even callousness to the
mix. Additionally, the rush to sign documents may have undercut the banks’ own
positions with respect to both the foreclosure process and the homeowners—adding
incompetence to the mix.
The full essay is in Cases of Unethical Business, available in print and as an ebook at Amazon.com.
The full essay is in Cases of Unethical Business, available in print and as an ebook at Amazon.com.
1. Nelson Schwartz and J.B. Silver-Greenberg, “Bank Officials Cited in Churn of Foreclosures,” The
New York Times, March 13, 2012.
2. Ibid.