It is perhaps all too common for companies that franchise
out stores to insist to complaining customers that the franchisee bears full
responsibility for any dissatisfaction. That franchisees are bound to certain
standards in a legal agreement with the company is apparently of no
consequence. The refusal to take responsibility is perhaps all too common in
the retail sector. It is more convenient to
point to the other guy’s responsibility than to one’s own. In fact, this
mentality may be said to characterize business culture today. The sordid
condition can be seen in the knee-jerk avoidance
company statements made on the heels of a customer-led controversy.
The full essay is in Cases of Unethical Business: A Malignant Mentality of Mendacity, available at Amazon.com.
The full essay is in Cases of Unethical Business: A Malignant Mentality of Mendacity, available at Amazon.com.
