When managers of a business or non-profit interact with a societal norm by openly rejecting any obligation to act in accord with the norm, ...

Astonishingly, organizations can violate their own mission statement without any manager or non-supervisory employee being aware of the vio...

In the wake of the Sandy Hook school shooting in Newton, Connecticut in late 2012, General Electric announced that the company would no l...

In April 2013, JC Penney’s board wished the CEO, Ron Johnson, “the best in his future endeavors.” His effort to “reinvent” the company ha...

When a major company like Borders or Pan American declares it is going out of business—bankruptcy being all too often just a way to force c...

Even as the business-sourced encroachment of Christmas had all but eclipsed the American holiday of Thanksgiving in 2013 on account of the ...

We humans are so used to living in our subjectivity that we hardly notice it or the effect it has on us. In particular, we are hardly abl...

The number of transactions at Target, a major American retailer, during the weekend before Christmas in 2013 came in at between 3 to 4 perc...

Typically people react emotionally much more severely to an exploited conflict of interest when a person gains a personal benefit such as t...

The book, Cases of Unethical Business: A Malignant Mentality of Mendacity , presents a number of cases of unethical conduct at American com...

In the PBS series Downton Abbey, the Victorian countess, magnificently played by Maggie Smith, delivers a reverberating line as fit for m...

One of the pitfalls in maintaining a general gaze at the long-term trend toward e-commerce at the expense of "brick-and-mortar" s...

Was the 2013 holiday season really a turning point in terms of online purchases? Can a business environment change so drastically from one ...

As the citizens as well as legislators of Colorado were no doubt marveling in astonishment at the seismic $5 million figure for just the fi...

It is perhaps all too common for companies that franchise out stores to insist to complaining customers that the franchisee bears full re...

In his commentary on the loss of trust in business, government and society, Michael Wolff laments to decline of trust through what he call...

Scripted "conversations" for employees.   Some customers as "members," and the others "not."   A larger cup o...

As I was entering a “Bestbuy” store one summer day wearing shorts and a tee shirt and carrying my ubiquitous book bag (as you might expect)...