“Well written and an interesting perspective.” Clan Rossi --- “Your article is too good about Japanese business pushing nuclear power.” Consulting Group --- “Thank you for the article. It was quite useful for me to wrap up things quickly and effectively.” Taylor Johnson, Credit Union Lobby Management --- “Great information! I love your blog! You always post interesting things!” Jonathan N.

Friday, November 24, 2017

Conflicting Business Models at Singapore’s Airport

Singapore’s Changi may have been “the world’s most fabulous airport” in 2011, according to Scott McCartney of the Wall Street Journal. To be sure, the airport’s amenities were amazing. How they are were being operated, however, detracted in certain respects with the goal. “We wanted to transform the way travel is done and create a stress-free experience,” Foo Sek Min of the airport’s management said. This goal dovetailed with the airport being “a key economic development element” for Singapore. Accordingly, the state-owned company that ran the airport received “plenty of government support.” In line with these goals was there a business model that was long-term oriented? Rather than trying to “nickel and dime” customers so as to minimize the funding from airlines and the government while maximizing revenue on a daily basis, resisting such urges in order to provide a truly stress-free experience would, I contend, be more consistent with the goals. 

The full essay is at "Conflicting Business Models."